For U.S. orders, you must have both a shipping address and credit card billing address within the United States in order to make a
purchase. The issuing bank must also be based in the United States.

Tokyostyle may ship items using: UPS (United Postal Service)

After an order is placed with tokyostyle.us, you will receive a confirmation email saying your order has been accepted. Most items are shipped within 2-3 business day during weekdays. When an item ships, a shipment confirmation email is sent that includes a tracking number. You may use this tracking number to view the progress of your shipment.

All international orders are shipped via UPS.
International shipping charges are based on several factors, including total price of items, the weight of the package, and its destination. To determine the cost, please e-mail us your list of items and your address. We will provide an exact shipping cost by return.

International shipping charges do not include taxes or duties. You will be responsible for paying additional charges for customs clearance; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; please contact your local customs office for further information. Additionally, when ordering from tokyostyle.us, you are the importer and must comply with all laws and regulations of the destination country. You authorize us to designate a carrier to act as your agent with the relevant customs and tax authorities in the destination country, to clear your merchandise and advance (on your behalf) any duties and taxes owed by you. By law we are required to disclose the full value of the package contents.
International orders are subject to verification. First time international customers must submit a scanned copy of their passport to info@tokyostyle.us. We apologize for any inconvenience however this is necessary to protect against fraudulent orders. International orders must have the same billing and shipping address.
PLEASE NOTE: Some countries may have restrictions on the receipt of specific items.

We Accept Returns and Exchanges on International orders (including Canada), for detail please refer “Returns and exchanges” section below.

Tokyostyle wants you to be completely satisfied with your purchase. If you are unsatisfied with your returnable item for any reason, simply send it and the receipt back to us within 21 days of arrival for a refund or store credit.

Please see exceptions below on some product categories. We do not refund original or return shipping charges.

Exceptions
We do not accept returns on jewelry, leg ware or accessories. Some products, as marked clearly in their description, are not returnable. We also do not accept returns on items that have been worn, altered, washed, or damaged in any way. Merchandise must be return in its original condition with all tags attached.

Sale Items
Items clearly marked as 'Sale' may be returned for store credit only, unless otherwise noted. Upon receiving your return, we will issue you a store credit redeemable at Tokyostyle.

Final Sale Items
Clearance items may not be returned, they are final sale.

Damaged / Defective Goods:
At Tokyostyle, we are committed to selling only first-quality, genuine designer fashions and accessories. To that end, we employ several quality checks before an item is shipped. If you have received a damaged or defective item, please notify us by email within 3 days of receiving the order, at info@tokyostyle.us to be eligible for a refund.

Your credit card will be refunded the amount of the items returned when those items are received in our office.Exchange and return policies are subject to change without notice.